Where to Access Help

What can you do in a crisis or emergency? 

If you call during regular hours, and are in distress or crisis, you will be immediately connected with a clinical staff. This worker will provide support and help to determine if further services are required. 

If you or your family are in a crisis or emergency situation, here is what you can do: 

    • If someone is at risk of hurting themselves, you should call 911 for immediate assistance or take the person to the hospital emergency department. 
    • If you are experiencing a mental health crisis and need some help you can call/text the Canadian Mental Health Association's Crisis Response Service at 807-346-8282 or toll free at 1- 888-269-3100 They have a 24 hour crisis hot line and a mobile response service.


  • If you are a client, you can call your worker at the Centre; however, if your worker is not available, your call may be directed to another member of the Centre’s staff. Call 807-343-5000 and the receptionist will help you. 

  • If you are worried about a child or have concerns that a child is being abused or neglected, you can call the Children’s Aid Society at 807-343-6100 or Dilico Anishinabek Family Care at 807-625-8511. 


In partnership with Thunder Bay Counseling, our Walk-in Counselling Clinic is now available Wednesdays between 12pm and 6:30pm. Please call 807-700-0090 for more information or to access phone, video, and in-person counselling. Additional walk-in counselling clinics are available across the city. To view the calendar of services, please go to our Walk-In Counselling Clinic page.  


There are several other community services that are available to individuals and their families who are experiencing a crisis including: 

Telehealth: 1-866-797-0000 

Kids Help Phone: 1-800- 668-6868 (24 hours) 

Canadian Mental Health Association's Crisis Response Service: 807- 346-8282 District/Toll Free: 1-866-888-8988  



  • You need someone to listen.
  • You feel you are in crisis.
  • You are thinking about suicide.
  • You are concerned about someone. 

... and don't know what to do, call to talk to someone who can help. All calls are confidential. There's no such thing as a problem that's too big, too small, too unimportant, too serious, too embarrassing... too anything! No matter what your problem or question, we're here to help - you choose the way! You can either phone a counsellor directly or ask a counsellor online. 



For residents of the townships of East/West Gorham (Lappe), Nolalu and Kaministiquia 


  • Rural Ambulance: 1-877-351-2345
  • Rural Fires: 473-5200
  • Ontario Provincial Police: 1-888-310-1122